About BlueTower Technical
BlueTower Technical Inc. is a managed IT services provider (MSP) serving healthcare and dental practices and other businesses across the Greater Rochester region. We keep our clients’ technology running — networks, workstations, phones, and infrastructure — and we show up on site as the face of the company. We’ve been doing this since 2001 — 25 years — but we still operate scrappy, like a startup: small enough that your work genuinely matters, and established enough that the clients are real and the paycheck is solid.
Position Summary
We’re hiring a Field Technician to travel to client sites and perform hands-on IT work: workstation deployments, structured cabling and low-voltage wiring, network and phone hardware installs, and general troubleshooting. This is a client-facing role — you are BlueTower in the room, so professionalism and reliability matter as much as technical skill.
Employment type: Full-time
Location / travel: Rochester-based (home office). Most work is in the Greater Rochester area, with occasional travel across our wider Western & Central New York service region — roughly the Buffalo-to-Syracuse corridor and the communities north and south. Company vehicle provided, with gas and travel expenses covered, so the miles are on us.
Reports to: Technical Service Manager
Compensation: $25–$27/hour, depending on experience (we can go higher for an exceptional candidate and flex lower for an entry-level hire we train up) + benefits
Key Responsibilities
– Travel to client sites to perform installations, equipment setups, and service calls.
– Deploy and configure workstations, laptops, printers, and peripherals.
– Run, terminate, and test structured cabling and low-voltage wiring (Cat5e/Cat6, patch panels, jacks).
– Install and connect network hardware — switches, wireless access points, firewalls, routers.
– Set up and provision VoIP desk phones and related telecom equipment.
– Perform general hardware/software troubleshooting and diagnostics on site.
– Document work performed, time, and materials in the ticketing system.
– Communicate clearly with clients on site and represent BlueTower professionally.
– Coordinate with the help desk / remote team to escalate or hand off issues.
– Maintain vehicle stock, tools, and inventory; account for company equipment.
Required Qualifications
– 1+ years of hands-on IT, field service, A/V, or low-voltage cabling experience (or equivalent training).
– Solid PC hardware, Windows, and basic networking knowledge (IPs, switches, Wi-Fi, cabling).
– Valid driver’s license and a clean, insurable driving record (driving is daily and essential).
– Comfortable lifting equipment, using ladders, and working in tight spaces (closets, under desks, ceilings).
– Strong customer-facing communication and a reliable, punctual, professional presence.
– Able to pass a background check (clients include healthcare/dental practices).
Preferred Qualifications
– CompTIA A+ and/or Network+ certification.
– Experience in an MSP or multi-client service environment.
– Structured cabling / low-voltage experience or licensing.
– VoIP phone provisioning experience (e.g., Polycom/Yealink).
– Familiarity with healthcare/dental IT environments and HIPAA awareness; bonus for imaging
systems (e.g., Carestream) or practice-management software exposure.
Physical & Work Conditions
– Frequent driving and travel between sites throughout the workday.
– Lifting up to ~50 lbs; bending, kneeling, ladder work, and tight-space access.
– Occasional after-hours or weekend work for scheduled installs/cutovers – when applicable
What We Offer
– Health and dental insurance and a 401(k) with company match — we invest in your future, not just your present.
– Paid time off with a minimum of two weeks’ vacation, plus paid holidays.
– A company vehicle and a company credit card for gas and travel expenses — your costs on the road are on us.
– Flexible pay and flexible scheduling, with bonuses for on-call and after-hours work.
– A fully stocked break room — snacks, cold drinks, and good coffee, on us.
– Hands on the latest and greatest technology — you’ll work with the gear and tools most shops only read about.
– Training and mentorship from our experienced field team — you’ll ramp up alongside a senior tech, not get thrown to the wolves.
– Hands-on variety, a tight-knit team, and a path to grow into senior/network roles.
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To apply: email careers@bluetowertech.com
BlueTower Technical Inc. is an Equal Opportunity Employer.*
