Title: IT Support Technician — Level 2 / Escalation (Rochester, NY)

Location: Rochester, NY (On-site, in-house; occasional client travel)

Type: Full-time

Pay: $28–$34/hr (DOE)

About the job: BlueTower Technical is hiring a Level 2 / Escalation Technician — the senior desk tech who owns complex tickets, leads projects and onboarding, and mentors Level 1.

You’ll: resolve escalated server/network/cloud issues · administer Windows Server, AD & M365 · manage firewalls/switching/VPN · support BCDR & RMM · lead projects · mentor L1.

You have: 2–4+ yrs IT/MSP escalation experience · strong Windows Server/AD/M365 · solid networking · BCDR/RMM · valid license.

Bonus: Network+/Security+/Microsoft certs, virtualization, Azure/Intune, healthcare IT.

Perks: Health & dental insurance · 401(k) match · PTO (2 wks min. vacation) + paid holidays · flexible pay & scheduling · on-call/after-hours bonuses · stocked break room · the coolest tech around.

To apply: email careers@bluetowertech.com

BlueTower Technical Inc. is an Equal Opportunity Employer.